Highways England Recognises HRS Customer Communication Terminal with Blue Star

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Published on 18 Feb 2021

CCT Utilised as Emergency Call Point on M4 Scheme

HRS are delighted to receive a Highways England Blue Star Award for the utilisation of their Customer Communication Terminal which recognises exceptional performance or new initiatives not widely used on other sites.

Highways England described the CCT as follows:-

HRS’ Portable Emergency Call Point is a customisable and easy to deploy interactive terminal that allows two-way communication between road users who have broken down in the road works or an emergency refuge area and a control room. The sign face can easily be customised.

All devices are monitored remotely and status, number of calls, battery can be seen in a secure web portal.

The M4 SMP has deployed 4 units over a period of over 4 months recording multiple uses over this period.

In one such cases the customer feedback was:

The unit was clear and understandable even with traffic noise in the background.
Reassuring that he knew people were aware of his presence and someone was on the way.
Good to be able to speak directly with someone.

Benefits of Blue Star Item

Breaking down in a temporary worksite means that access to permanent emergency call points can be difficult. HRS’s Portable Emergency Call point can be deployed in these locations to provide instant communication with relevant support services.

The system provides a significantly improved customer experience in areas where there is currently no permanent infrastructure available.

Instant safety information can be relayed to the driver to reduce the risk of an accident.

Gives reassurance that help is on the way and an expected time of arrival to the driver, this reduces a stressful situation and could avoid the driver taking unnecessary risks.

The signs can also be used within emergency refuge area that do not have any permanent infrastructure installed or if there is a loss of service due to a technical fault.

M60/A5103 Princess Parkway, Yew Tree Foot Bridge

Thank you for your help. The works to the bridge were completed and great teamwork from both crews. I had a good view from the bridge and was very impressed by their work. Always said it....TM is an art form!

Karl Sandiford, Supervisor- Balfour Beatty Mott MacDonald

M40 J1-1a Lighting

Please accept our thanks your team’s efforts on this project. Chevron have been brilliant, nothing has been too much to ask of you and we have delivered to programme despite the complexities of working at these junctions. Look forward to working with you in the future, I think it’s forged a good relationship between us.

Stuart Wager, Senior Engineer, Skanska

Marlow Carnival 2017

Can I please express my thanks on behalf of everyone at Kier for the exceptional aptitude and attitude shown by one of your site teams who were engaged in a recent local community project. As with any town centre closure there were some ‘challenges’ thrown at the crew but their attitude and commitment to the safety of the children, parents and support groups was second to none. It’s lovely to be able to write this reference to your colleagues, please pass on my most sincere thanks.

Richard Moore, Traffic Management Team Manager, Kier Highways

Area 3 ASC- Emergency Narrow Lane Scheme, M27 J12

Another great success for Area 3. To turn this around in such a short space of time due to the nature of the repair and the location is a credit to you and your teams. Well done!

Gary Stockwell MCIHT, Area 3 Asset Delivery Manager, Kier Highways

A404 Resurfacing

Could I say a big thank you to yourselves and to all your crews which were on site at the A404 Resurfacing scheme last night. I have spoken to the Tarmac site supervisor from the Chieveley depot this morning who was very appreciative of how helpful and how good it was to work with the crew that was on site.

D Hardie, Traffic Safety & Control Officer, Bam Morgan Sindall JV